Web Designer/Developer | Data Analyst | Tech Support & Customer Service Specialist

Technical Skills: Markdown, HTML, CSS, JavaScript, SEO, Python, Analytics, Dashboard Creation and Automation, Graphic Design, Video Editing

Soft Skills: Articulate and Direct Communication Style, Project & Time Management, Leadership (Handled Team Supervision &/or SME roles in the past), Expert in Customer Service

Education

Bachelor of Science in Information Technology Saint Louis University (Baguio City, PH) (2009)

Corporate Work Experience

CDL Driver Recruitment Specialist - (Jan 2024 – Feb 2025)

Exceeded driver recruitment quota of at least 120% from original target (3% of the total number of leads assigned for reach-out, to 5%)
Was able to smoothly onboard properly 100% of the drivers recruited
Updated 100% of touched driver records and logs in the database.
Contributed to reorganization of process flow by introducing an internal Kanban to record and classify all types of driver interaction within the recruitment process

GCP Accounts & Security Specialist - Telus Int’l (Aug 2018 - Nov 2023)

As a Google Cloud - Accounts & Security Specialist my designated role focuses on providing support to resolve issues within the areas of IAM, OAuth (includes SSO), Risk and Billing.
Proficiency in managing IAM roles, policies, and access controls. - Monitor cloud usage, analyze billing data, and optimize costs.
Identify potential security risks, vulnerabilities, and threats within the cloud infrastructure. - Educate users and stakeholders on security best practices.
Conduct access reviews, identify security gaps, and enforce least privilege principles. - Implement and monitor MFA solutions for enhanced security.
Utilize technical writing skills to produce documentation and emails for collaboration, communication with stakeholders and when providing resolution/response to customers.

Google Universal Product Support - Concentrix (Jan 2017 - May 2018)

Provide Technical Support/Customer Service to most of the products available listed under Google’s general support website (https://support.google.com/).
Handle’s all type of communication channels (email/chat/phone) to help resolve the season’s urgent issues that needs resolution as soon as possible.
Certified SME for Google Hardware, Wallet/Pay and Play products.

Advertising Consultant, YellowPages AU - TTec (Jun 2014 - Jun 2015)

Plan, coordinate, and create advertising design/materials for Yellow Pages AU clients website, using Adobe Photoshop and Illustrator and Yellow Pages proprietary software for Books and Online/Website advertisement.
Develop and recommend digital solutions, including websites, SEO, social media integration, and AdWords campaigns.
Serve as the primary point of contact for technical issues/updates related to advertising campaigns.

Business Intelligence Officer & Web Developer - YellowPages UK/Hibu (Jun 2012 - Jun 2014)

Manage data retrieval and analysis within the organization by utilizing my expertise in MS Excel, SQL Database and Power BI to produce reports that help decision-makers understand trends, identify opportunities, and address challenges.
Build Basic and Premium Website per ticket assigned/requested from YellowPages listed clients.

Progressive Personal Portfolio

Publication Expanded Sample Portfolio Website.

Google Cloud Boost Certification

Publication

Canva BPO Sample Portfolio